Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five to seven business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@terrifictablesandchairs.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to info@terrifictablesandchairs.com and we will process an insurance claim on your behalf.

Manufacturer’s Defect: We will work with our manufacturer to provide replacement parts at no-charge to you (the buyer). If parts do not resolve the issue, please send us an email with pictures to info@terrifictablesandchairs.com and we will work with you (the buyer) to resolve the issue with our partners.

Freight Damage: If there is a freight damage, we will provide replacement parts. If the issue is still not resolved, we will work with our partners to resolve this on your (the buyer) behalf.

Buyer’s Remorse: A return is OK up to 30 days from the original delivery date. The item must be returned in its original carton and packaging. Buyer is responsible for all freight charges associated with the return. Once the piece arrives back at the factory, it will be inspected. If it is approved a credit will be issued to your account.

 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to an administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.