As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5-7 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within five to seven business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Manufacturer’s Defect: We will work with our manufacturer to provide replacement parts at no-charge to you (the buyer). If parts do not resolve the issue, please send us an email with pictures to email@example.com and we will work with you (the buyer) to resolve the issue with our partners.
Freight Damage: If there is a freight damage, we will provide replacement parts. If the issue is still not resolved, we will work with our partners to resolve this on your (the buyer) behalf.
Buyer’s Remorse: A return is OK up to 30 days from the original delivery date. The item must be returned in its original carton and packaging. Buyer is responsible for all freight charges associated with the return. Once the piece arrives back at the factory, it will be inspected. If it is approved a credit will be issued to your account.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to an administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
International Drop Shipping Policy
We understand that you may require international shipping services, and we are here to provide you with the best possible drop shipping experience. Shipping furniture internationally can be very expensive. We ship free to to the United States only. You may review ship forwarding companies in the US and use their address for shipping for a cheaper shipping experience.
Please take a moment to review our international drop shipping policy:
1. International Shipping Availability:
We offer international shipping to select countries. To check if we ship to your country, please refer to our Shipping Information page or contact our customer support team.
2. Shipping Times:
International shipping times may vary depending on the destination country, customs clearance, and other factors. Estimated delivery times will be provided at the time of purchase.
3. Shipping Costs:
Shipping costs for international orders are calculated based on the destination, weight, and dimensions of the product(s) ordered. The shipping fee will be displayed at checkout.
4. Customs Duties and Taxes:
Customers are responsible for any customs duties, taxes, or import fees that may be levied by their country's customs authorities. These charges are not included in the product price or shipping cost and are the sole responsibility of the recipient.
5. Shipping Methods:
We utilize trusted international carriers and shipping methods to ensure the safe and timely delivery of your furniture. The available shipping methods will be displayed at checkout.
6. Order Tracking:
Once your order is shipped, you will receive a tracking number and a link to track your shipment. Please note that tracking information may not be available for all countries.
7. Returns and Refunds:
International orders are subject to the same return and refund policies as domestic orders. Please refer to our Return and Refund Policy for detailed information on how to initiate a return or request a refund.
We strive to provide excellent customer service and will be available to assist you with any questions or concerns regarding your international order. You can reach our customer support team through our Contact Us page.
9. Currency and Payment:
All transactions for international orders will be conducted in local currency, We accept various payment methods, which will be displayed at checkout.
10. Terms and Conditions:
By placing an international order with us you agree to our Terms and Conditions, including the terms outlined in this International Drop Shipping Policy.
11. Governing Law:
This policy is governed by and construed in accordance with the laws of USA. Any disputes arising from international orders will be subject to the exclusive jurisdiction of the courts in USA.
We reserve the right to update and modify this International Drop Shipping Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for choosing TTC Furniture @ trrrifictablesandchairs.com for your international furniture needs. We look forward to serving you and ensuring a seamless shopping experience.
If you have any questions or require further clarification on our international drop shipping policy, please do not hesitate to Contact Us.